| I get an error when accessing the website |
| This website was developed for home users, using
IE5 and above. It should work fine for other browsers, and for
most operating systems. However if you get an error of any description
please email tech@trustsonline.co.nz with as many details as
you can, and we will investigate. Typically we would like to
know: what screen were you using; what inputs did you make;
what error message did you get; what operating system (and version),
what browser (and version), and so forth. |
| I cannot log into the members area |
| Check you are entering the email address and password
in the same case as you entered it originally. If you are being
told that the account is not active, this is because the setup
phase did not reach the stage where a user account was set up
for you. In this case, contact us to activate the account (or
we can remove it and allow you to start again). Also make sure
you have cookies enabled, or you will not be able to gain access. |
| When I try to register as a user it tells me
that my email address is already on file |
| This probably means that you got most of the way
through setting up your Trust. This may also happen if your
dialup session is disconnected part way through setting up the
account. Contact us, we will remove the record and you can start
again. |
| How can I make payment? |
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to top |
| We accept Visa and Mastercard payments
from this website, plus cheque or electronic transfer. If you
pay by credit card you will receive your Trust Documents immediately;
other payments must clear before we can release your documents
[this is generally next day for electronic transfers, or 5-10
days for cheques]. Post cheques to: Trusts
On-Line, PO Box 96 214, Balmoral, Auckland. Electronic transfer
details are given to you at Trust setup time. |
| Must my browser have cookies enabled? |
| Yes. The website cannot function properly
without them, and you will be denied access to your data.Cookies
are temporary files which are removed when you exit your browser.. |
| Can you create or administer a
Charitable Trust for me? |
| No, we deal solely with Family/Business
Trusts.We suggest you contact a lawyer or accountant, we can
recommend either if you wish. |
| Can I setup and administer Trusts on behalf
of other people? |
|
| Yes, absolutely, the site is able
to look after multiple Trusts from a single user logon. |
| Can I meet one of your representatives
and ask more questions? |
| We plan to run regular question and
answer sessions through out the country, where you can come
along and ask those nagging questions. |
| I have a complex set of circumstances
and will need regular help. |
| Sign up for our Super Maintenance
- this gives you email access to our financial and legal experts,
who can give you advice you can use for your decision making. |
| I live in Australia/Canada/United
Kingdom/India - can I use your site? |
| No, this site creates and maintains
Family Trusts for New Zealand residents. However we are currently
developing sites for your countries. |
| Do you keep my credit card details
on your computer? |
| No. We have no record of your credit
card details, you are redirected to the ANZ Bank's e-gate system,
which securely takes your details and makes the transaction.
We do not even know what your credit card number is. Consequently,
and for your own protection, you will be asked for your card
details everytime you make a payment to us. |
